SmileTiger eSupport Server is a customer support software system that provides web based conferencing service. It features customer waiting list and switch board, video conferencing, audio conferencing, remote PowerPoint presentation, application sharing, application remote control, whiteboard, web tour, local file pushing, instant messaging, and other collaboration functions.

The software is designed for the complex Internet/Intranet environment. The communication passes all firewall and proxies without the need of any configuration. It works perfectly with both broadband connection and dialup connection.